Understanding B2B Online Influencers with Paul Gillin

Paul Gillin talks about B2B online influencers. What motivates them, what they value, and what marketers can do to engage with them. Paul Gillin has been reporting on the impacts of technology and media for 25 years. Before focusing full-time on social media, he was the founding editor-in-chief of Tech Target, one of the most successful…

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Influencer Marketing in Public Relations with Emily Riley

In this candid interview with Emily Riley, CEO and Founder at Riley Strategic – which provides competitive positioning, marketing, product roadmap planning, thought leadership, analyst, and public relations agency services to clients – she shares all kinds of details about working with social media influencers and social media marketing best practices Emily Riley was an…

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Inside Financial Services PR with Alan Elias of Washington Mutual

This is an exclusive, unedited interview with Alan Elias, senior vice president of corporate communications for Washington Mutual Card Services, years before the WaMu meltdown. He speaks candidly about crisis communications in fintech, the impact of Regulation Fair Disclosure on public relations disclosure, and how corporate scandals have affected how he does his job. Alan…

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Automotive Public Relations at Mitsubishi Motors

This is an exclusive, uncut interview with automotive PR expert Dan Irvin about his experience running public relations and corporate communications at Mitsubishi Motors, some of the challenges of doing PR in the automotive sector, managing their public relations agencies, and how technology has impacted his job. Dan Irvin is the director of corporate communications…

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Public Relations Agency Management with Tony Sapienza

Tony Sapienza is Head of Communications at ZF Group. But when I recorded this interview with him, he was co-founder and principal of public relations firm Topaz Partners. We spoke about using social media for PR, the role of the press release as a grassroots communications tool, and the fusing of mainstream news media and…

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USTA Manages Reputation with New Coat of Paint

On television, conflict equals ratings. One of the most exciting moments at last year’s US Open was created by a terrible line call in a match between Capriati and S. Williams. Williams was robbed. But there was nothing she could do since the USTA does not allow for challenges, something some of the television announcers,…

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Social Media Aggravates Credibility at New York Times

Shared media has made it exceedingly difficult to ignore online conversations. But still, why is it we so often need a crisis to get acknowledge what’s being said in social networks? Why wait until things get so bad you have to call in a crisis communications team, when a little empathy would have sufficed? As…

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