What does it take to help a company become a social business? It takes the support of management and employees, and that requires education and enablement.
Which is why Intel launched their Digital IQ social media training program. Because they knew that without the buy-in of Intel’s 100,000 employees, social marketing would never be truly effective.
But where do you start?
You can’t boil the ocean. So Intel focused on training marketers first, before rolling the program out broadly.
Rather than launch a social media center of excellence, they opted to build a social business at all levels of the enterprise. Their objective was to tap the power of an internal advocacy program that enabled everyone to help prospects and customers via social networks.
The Digital IQ program at Intel is organized like a higher education program with 60 classes organized into 4-tiers or levels of training. Some course are required, others are elective.
Entry level courses were digital so everyone had access on-demand. Intermediate courses were focused on enabling social media practitioners with live training. And advanced were very high-touch, one-on-one, interactive training sessions targeted to executives and SMEs.
How did they decide what was basic, and what was advanced? Basic trainings were focused on answering the question of why.
Intermediate classes answered who and how. And advanced classes really dug deeper into how at an even deeper level. In this podcast, former Intel social media strategist Ekaterina Walter (@ekaterina).
Ekaterina was a member of the team that spearheaded the development of Digital IQ University at Intel.
- Strategies for organizing tiered social media training programs
- Inside the different courses in the Digital IQ program
- How to design high-level, advanced social media training programs
- Crisis communications training
- Social media marketing training programs
- Benefits of classroom social media training vs. online social media training
- Biggest challenges associated with live social media training programs
- The biggest challenge of social media training programs
- Recommended lengths for online social media training courses
Ekaterina is the best-selling author of Think like Zuck, The Five Business Secrets of Facebook’s Improbably Brilliant CEO Mark Zuckerberg, which details why purpose, people, process and partnerships are the keys to success in the modern age.
Ekaterina Walters is Partner and CMO at Branderati. which provides software as a service to manage online advocacy programs though influencers relations.
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