Search results for: crisis
HOW TO: Prevent a Social Media Crisis
Earlier this week the Los Angeles Chapter of the Public Relations Society of America hosted a panel discussion on what it takes to prevent a social media crisis. In my opinion, PR spends too much time talking about crisis management and not enough time thinking about how to prevent them from happening in the…
Read MoreDigital Crisis Communications: Litmus Test for Evaluating a Crisis
When your critics start calling you out on Twitter and Facebook and your social media monitoring tools start turning up all kinds of negative posts on Instagram and Pinterest, your first impulse might be to gather your key stakeholders and move into social media crisis communications mode. But before you assemble your communications team and…
Read MoreHaitian Earthquake Crisis Management Case Study: Three Insights on Communicating from the Epicenter
When every cell tower in a nation is down, channels soon become overloaded and communicators must depend on disaster communications systems.
Read MorePR Agency Develops Social Crisis Media Simulation App
Public relations agency Weber Shandwick, has developed a social media crisis management simulator called FireBell to provide crisis management training for in-house public relations and corporate communications staffers to avoid critical missteps in crisis management. In this podcast, Weber Shandwick VP of public relations Brooke Worden joins guest host Sandra Burrowes to give us a…
Read MoreCrisis Communications at US Pacific Command with Daniel King
US Army Lieutenant Colonel Daniel King, Deputy Director at US Pacific Command on the North Korean Nuclear threat and a rise in spoofed Facebook pages of US Military officials. This is an excerpt for an audio interview with the Lt. Colonel, which is available for download.
Read MoreCrisis Management in the Wake of Catastrophe: Lessons from the 2010 BP Oil Spill
In the face of a looming crisis, CEOs and business leaders are under immense pressure to safeguard their organizations’ reputations and financial stability. They often turn to crisis management public relations agencies to navigate these treacherous waters for guidance. In this exclusive podcast by Eric Schwartzman, United States Navy Public Affairs Officer Jim Hoeft shares…
Read MorePublic Relations Crisis Management Case Study: Inside the WaMu Meltdown
Handling PR crisis management for one of the biggest bank failures in US history with Former Washington Mutual Vice President of Internal Communications Karen Horn at the Public Relations Society of America’s International Conference in San Diego. Prior to her position at WaMu, she was the senior director of employee commitment at Cisco. Crisis Communications…
Read MoreFEMA Crisis Management Case Study with John Shea
Public Information Officer John Shea discusses strategically leveraging social media for crisis management, the credibility gap between what consumers say on social media and what you say on your website, and why press releases are ineffective crisis management tools. FEMA Public Information Officer John Shea discusses how the Federal Emergency Management Agency uses social…
Read MoreSocial Media Crisis Management at the Virginia Tech Massacre
Social networks were how student, parents and faculty communicated with each other during the tragic Virginia Tech Massacre, where an active shooter shot and killed 32 people and wounded 17 others on April 16, 2007. Social media usage during the Virginia Tech Massacre is the topic of this discussion with University of Colorado at Boulder…
Read MorePublic Relations Crisis Communications Workflows with Gerald Baron
In this exclusive interview on crisis management, PIER Systems Founder & CEO Gerald Baron explains the trends in online crisis communications, software public relations firms rely on, and the insatiable quest for speed in the media relations business. PIER Systems is an on-demand information management software. PIER Systems differentiates its software by tailoring its offering…
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