PRSA International Conference Keynote Speaker Bob Garfield, author of “The Chaos Scenario” and co-host of NPR’s “On the Media” talks about the imminent fate of the mass media business, why the insatiable quest for quarterly profits spells death for the old media guard and what the collision of our TV sound bite culture and the…

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A new podcast interview I did with John Shea, public information officer at FEMA, about social media crisis communications confirms one of the conclusions of the 2009 Digital Readiness Report, which is this: While social media channels are a great way to connect people with relevant information, there is a credibility gap between what organizations…

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Public information officer John Shea goes On the Record…Online about strategically leveraging social media for crisis communications, the credibility gap between social media communications and your own website, and why press releases are ineffective for direct communications during times of crisis.   FEMA Public Information Officer John Shea talks about how the Federal Emergency Management…

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